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Brand: Taylor Francis Ltd
EAN: 9780750649018
MPN: 9780750649018
Categoría: Libros y revistas

Libro: How to Manage the IT Help Desk (978-0-7506-4901-8) de Bruton, Noel (Taylor Francis Ltd ) Comprar Libros de Ciencias Técnicas .Informática .Otros temas .Otros .. Are you overworked, unappreciated and under-resourced? This book understands you, and provides years and years of User Support experience packed into one volume. The How To book that every IT department needs, it will help turn your helpdesk into a company asset. How to be successful at probably the most stressful job in IT This book offers tools for measuring productivity and features ten key steps for successful support, while User Support successes and failures are revealed in true life case studies. This book gives you techniques for: *Justifying staff and other expenditure * Gaining senior management support * Getting the users on your side * Running a motivated and productive team * Designing and managing services and service levels The second edition of this popular book brings updates to several of the authors ideas, strategies and techniques with new material on: * Customer Relationship Management - definition and the role of the helpdesk * E-Support and the Internet * Contrasting the Call Center and the Helpdesk * first, second and third line support * Operational Level Agreements * Strategies for backlog management * Telephone technologies in user support In addition there is: * A new Template for a Service Level Agreement * An Improved cost justification model for the Internal Helpdesk * A New cost justification model for the External Helpdesk 0
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Brand: Taylor Francis Ltd
EAN: 9780415071109
MPN: 9780415071109
Categoría: Libros y revistas

Libro: A Dictionary of British Institutions (978-0-415-07110-9) de OAKLAND, JOHN (Taylor Francis Ltd ) Comprar Libros de Otros .. First published in 2002. Routledge is an imprint of Taylor Francis, an informa company. 0
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Brand: Taylor Francis Ltd
EAN: 9780415815062
MPN: 9780415815062
Categoría: Libros y revistas

Libro: Sports Injury Prevention and Rehabilitation (978-0-415-81506-2) de Joyce, David (Taylor Francis Ltd ) Comprar Libros de Ciencias Humanas .Medicina .. World-class rehabilitation of the injured athlete integrates best practice in sports medicine and physical therapy with training and conditioning techniques based on cutting-edge sports science. In this ground-breaking new book, leading sports injury and rehabilitation professionals, strength and conditioning coaches, biomechanists and sport scientists show how this integrated model works across the spectrum of athlete care. In every chapter, there is a sharp focus on the return to performance , rather than just a return to play. The book introduces evidence-based best practice in all the core areas of sports injury risk management and rehabilitation, including: performance frameworks for medical and injury screening; the science of pain and the psychology of injury and rehabilitation; developing core stability and flexibility; performance retraining of muscle, tendon and bone injuries; recovery from training and rehabilitation; end-stage rehabilitation, testing and training for a return to performance. Every chapter offers a masterclass from a range of elite sport professionals, containing best practice protocols, procedures and specimen programmes designed for high performance. No other book examines rehabilitation in such detail from a high performance standpoint. Sports Injury Prevention and Rehabilitation is essential reading for any course in sports medicine and rehabilitation, strength and conditioning, sports science, and for any clinician, coach or high performance professional working to prevent or rehabilitate sports injuries. 0
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Brand: Taylor Francis Ltd
EAN: 9780367026509
MPN: 9780367026509
Categoría: Libros y revistas

Libro: Nonlinear Dynamics and Chaos (978-0-367-02650-9) de Steven H Strogatz (Taylor Francis Ltd ) Comprar Libros de Literatura .Literatura en Inglés .. The goal of this Third Edition is the same as previous editions: to provide a good foundation - and a joyful experience - for anyone whod like to learn about nonlinear dynamics and chaos from an applied perspective. 0
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Taylor Francis Ltd in Libros y revistas

Brand: Taylor Francis Ltd
EAN: 9780748409426
MPN: 9780748409426
Categoría: Libros y revistas

Libro: Introduction to Statistical Physics (978-0-7484-0942-6) de KERSON HUANG (Taylor Francis Ltd ) Comprar Libros de Ciencias Técnicas .Física .Astronomía. Astrofísica. Investigación espacial. Geodesia. .. Statistical physics is a core component of most undergraduate (and some post-graduate) physics degree courses. It is primarily concerned with the behavior of matter in bulk-from boiling water to the superconductivity of metals. Ultimately, it seeks to uncover the laws governing random processes, such as the snow on your TV screen. This essential new textbook guides the reader quickly and critically through a statistical view of the physical world, including a wide range of physical applications to illustrate the methodology. It moves from basic examples to more advanced topics, such as broken symmetry and the Bose-Einstein equation. To accompany the text, the author, a renowned expert in the field, has written a Solutions Manual/Instructors Guide, available free of charge to lecturers who adopt this book for their courses. Introduction to Statistical Physics will appeal to students and researchers in physics, applied mathematics and statistics. 0
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